Exchange Policy

Exchange Policy

At URBANEX, we want you to receive the right product in the right condition. If you need to exchange an eligible product, please follow the policy below.

1. Exchange Eligibility

Exchange requests must be submitted within 7 days of delivery.

Products are eligible for exchange only if they are:

  • Unworn and unused

  • Unwashed

  • Undamaged

  • In original condition

  • Returned with all original tags and packaging intact

2. Size Exchange

We offer size exchanges subject to availability.

If you selected the wrong size, you may request an exchange for another available size of the same product.

Shipping/exchange charges may apply for customer-requested size exchanges.

3. Wrong or Defective Product

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery with clear photos/videos.

After verification, URBANEX will provide an appropriate replacement or exchange at no additional cost where applicable.

4. Products Not Eligible for Exchange

We do not accept exchanges for products that:

  • Have been worn, washed, ironed, altered, or damaged after delivery

  • Have missing or removed tags

  • Show signs of use

  • Are damaged due to improper washing or handling

  • Are requested for exchange after the eligible exchange period

5. How to Request an Exchange

To request an exchange, email support@urbanex.in with:

  • Order number

  • Reason for exchange

  • Requested size

  • Clear photos/videos of the product

Our team will review your request and provide further instructions.

6. Exchange Availability

Exchanges are subject to product and size availability. If the requested size is unavailable, URBANEX may offer an alternative solution.

7. Contact Us

For exchange-related queries:

Email: support@urbanex.in

URBANEX
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