Refund & Return Policy

At URBANEX, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.

1. Eligibility for Return

We accept returns only in the following cases:

Wrong product received.
Product received is damaged or defective.
Product received is different from what was ordered.
Manufacturing defect that was present when the product was delivered.

The return request must be raised within 7 days of delivery.

Items must be unused, unwashed, unworn, and returned in their original condition with all tags and packaging intact.

2. Non-Returnable Items

Returns will not be accepted for:

Products that have been worn, washed, ironed, altered, or damaged after delivery.
Products with missing tags or original packaging.
Damage caused by improper use or washing.
Change of mind, wrong size selection, or personal preference, unless otherwise approved by URBANEX.

3. Return Process

To request a return, contact us at support@urbanex.in within 7 days of receiving your order.

Please include:

Order number
Reason for return
Clear photographs/videos of the product
Photos of the packaging and shipping label, if applicable

Our team will review the request and confirm whether the return is eligible.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the order.

Refund processing may take 5–7 business days after the return is approved, depending on your bank or payment provider.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos.

After verification, URBANEX may provide a replacement or refund, depending on product availability and the circumstances of the issue.

6. Shipping Charges

Original shipping charges, if applicable, are generally non-refundable.

For approved returns caused by an incorrect, defective, or damaged product, URBANEX will provide the appropriate return solution.

7. COD Orders

For Cash on Delivery orders, refunds will be processed through a suitable bank account/UPI refund method after the return is approved. We may request the necessary payment details to process the refund securely.

8. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our support team for assistance.

9. Return Abuse

URBANEX reserves the right to refuse return or refund requests where there is evidence of misuse, fraudulent activity, repeated unreasonable returns, or damage caused after delivery.