Return & Refund Policy

At URBANEX, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure premium quality. If you face any issues with your order, we're here to help.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return, the product must:

• Be unused, unwashed, and unworn.

• Have all original tags and packaging intact.

• Be in its original condition without stains, damage, or alterations.

• Be accompanied by the order confirmation or invoice.

Exchanges

Need a different size? We offer size exchanges subject to stock availability. If your requested size is unavailable, we'll provide Store Credit or a refund, where applicable.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear photos/videos. Once verified, we'll arrange a replacement or full refund at no extra cost.

Refunds

After your returned item passes our quality inspection, refunds will be processed as follows:

• Prepaid Orders: Refunded to the original payment method within 5–7 business days.

• Cash on Delivery (COD): Refunded via UPI or bank transfer within 5–7 business days after receiving your payment details.

Please note that shipping charges and COD fees are non-refundable unless the return is due to our error.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once shipped, they cannot be cancelled but may be returned according to this policy.

Need Help?

For any return, exchange, or refund-related assistance, please contact us with your Order ID.

Email: urbanex867@gmaill.com

Thank you for choosing URBANEX — premium streetwear, delivered with confidence.