Refund policy

Refunds are considered for eligible damaged, defective, or incorrect products after verification by our support team.

Once a refund is approved, the refund process and applicable timeline will be communicated to you. Refunds for prepaid orders will be processed through the applicable payment method wherever possible.

For Cash on Delivery (COD) orders, our support team will communicate the available refund method if a refund is approved.

Shipping charges, if any, may not be refundable unless required by applicable law or agreed to by URBANEX.